The website at www.btcstevenage.co.uk is operated by Wenta, a company limited by guarantee which is registered in England under number 1744747 with registered address at The Wenta Business Centre, Colne Way, Watford, Hertfordshire, WD24 7ND ("we" or "us").
For the purpose of the Data Protection Act 1998 (“Act”) and the General Data Protection Regulation (GDPR) 2018, the data controller is Wenta of The Wenta Business Centre, Colne Way, Watford, Hertfordshire, WD24 7ND.
Alternatively, you may telephone us on 0845 371 0891 between the hours of 9am and 5pm Monday to Friday.
We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected. We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. In particular, we store your personal details on a secure server. We use firewalls on our servers.
This information will not be disclosed to anyone outside Wenta or its associated companies, partners, and other organisations with which Wenta has arranged services for your benefit, which may include UK and European Union government departments and bodies (which may provide funding for our services).
We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information. To have your information removed or rectified, please contact email@example.com
The type of information that we will collect on you, and you voluntarily provide to us, will vary depending on whether you are signing up for our newsletter on our website, or whether you are receiving business advice and/or training, usually provided free for start-up and early-stage businesses. The information we hold for the former may include, but is not limited to:
If you take advantage of our business advisory services we will generally require additional information, depending especially on the requirements of any publicly-funded, or part-funded programme. These will usually require us to hold special data such as sex, age, ethnicity,
employment status, education (so that the funder can assure themselves that we do not discriminate and for statistical purposes of any particular programme). We will also keep notes on
conversations, actions we may have suggested to you and other personal details, information and documents that you may have disclosed to us in order that we can help you
You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a client in an efficient and effective manner.
The legal basis for processing your data is 1) our legitimate interests in providing free or low-cost support to businesses, for their benefit and for the benefit of the economy as a whole, 2) for the performance of a contract when we are supplying services under a contracted programme, 3) for you, our client’s own interest to get benefit from our mostly free services, and 4) your specific consent, which we request whenever we first provide individual advice. We will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so. Unless we are precluded from doing so by law, you have the right to remove your consent at any time depending on the relationship either by unsubscribing from our newsletters or by contacting us and requesting that processing of your details be restricted or deleted. If we are required to keep your data for contractual reasons, we will inform you and delete any data that is not required by the contract.
Otherwise, we will delete your data as soon as practical, including shredding hard copy data.
Advice clients often contact us many years after first contact and funded contracts may require us to evidence the service we have provided for up to 10 years, so, unless otherwise required by law, your data will be stored for a period of up to 12 years after our last contact with you, at which point it will be deleted. If you have only used the newsletter service for information, your details will be deleted as soon as practicable after you unsubscribe.
Protection of Personal Information
Wenta takes precautions, including administrative, technical, and physical measures, to safeguard your Data against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.
Wenta uses industry-standard efforts to safeguard the confidentiality of Data. We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.
Information we collect from you
We will collect and process the following data about you:
Information you give us. We may collect the following information when you correspond with us by phone, email, live chat or otherwise. It includes information when you register to use our site, register for Wenta Online through the site, register to receive or download white-papers and other documents through the site, register for an event or training course through the site, information provided when you live chat through the site, fill out forms on our site and when you report a problem with our site. The information you give us may include your name, company name, e-mail address, postal address, telephone number, social media usernames, financial information, personal description and photograph, how you heard about us and the particular details of your enquiry. We use this information to respond to your enquiry, to send you information about us or the site, to send you our news updates and if we have any queries.
Information we collect about you. When you access the site, we automatically collect the following information:
technical information including your Internet Protocol address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types, operating system and platform information.
information about your visit including the Uniform Resource Locators, clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs, methods used to browse away from the page and any phone number used to call our telephone numbers.
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (as set out below). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
to provide you with information about other services or goods we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including:
business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
analytics and search engine providers that assist us in the improvement and optimisation of our site including external tracking services such as Google Analytics, Live Chat Inc, Google Fonts, Adobe Typekit, YouTube, Issuu, Twitter, Facebook and Linkedin;
credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We will disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If Wenta or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the details above.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request on the first occasion will be provided free of charge to you. For any further copies, this will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.