Our Customer Charter details our commitment to providing high quality, efficient services that are relevant to individual client needs.
National statistical evidence proves that start-up businesses seeking the help of enterprise agencies, like Wenta, have a greater survival rate, so we recognise the enormous responsibility we carry. We continue to strive to improve the quality of our services. We survey all client visits and we are delighted to report that in 2010 97% of respondents were satisfied with our service. In fact 89% claimed they were either extremely or very satisfied, quite an endorsement.
We are committed to providing services that meet the needs of the local communities we serve and endeavour to ensure that we meet or exceed our customers' requirements. In recognition of this, in November 2006 Wenta was awarded full compliance status against the Putting the Customer First framework, which is the nationally recognised quality framework for providers of business support.